In the FBO environment, there are three key touch points that offer customers the ability to positively interact with your brand. Each of these interactions provides an opportunity for the FBO to meaningfully engage the customer in order to build trust and shape a positive perception.
Read MoreDo turbine aircraft owners, operators and flight crews have trust concerns when it comes to servicing their aircraft? Many do. Whether it’s the first service at an FBO or the tenth, complete and total trust is rarely given.
Read MoreThere are many ways to attract customers to your FBO, including advertising, social media, word of mouth and face-to-face encounters at trade shows. But once you get first-time customers on your ramp, how do you motivate them to return and become loyal; the kind of loyalty that generates a recommendation to other flight crews and business aircraft operators?
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Banyan Air Service has officially been certified by the Nigeria Civil Aviation Authority (NCAA) as a Nigerian Aircraft Maintenance Organization (AMO), further expanding the company's international maintenance capabilities and strengthening its support for operators throughout Africa.
KCAC Aviation is pleased to announce the addition of John Shearer as the company's new Customer Liaison.
In this role, Shearer serves as the primary point of contact for customers following the delivery of their aircraft, helping them navigate any maintenance and service needs while ensuring a seamless ownership experience.
Airport delays and unexpected queues can throw off even the best-planned private flights. Meet and assist services step in to keep your ground time predictable and smooth, especially when busy hubs like DXB or LHR test your schedule. This guide breaks down what private aviation meet and greet covers, when it proves essential, and how it cuts through friction to keep your trip on track. Send your next rotation to American Flight Support. We will map meet and assist coverage, confirm service levels, and quote it against today’s number.
ACUKWIK.com has launched Fuel Finder, a new feature designed to help aviation professionals compare retail fuel prices and identify competitive fueling options during preflight planning.
Fuel Finder provides users with two flexible ways to research fuel pricing: a streamlined table view and an interactive map. The feature is accessible from individual airport pages, allowing users to explore fuel options within 5, 100, 250, 500 or 1,000 miles of a selected airport and compare providers based on price and proximity.
Fargo Jet Center proudly announces the completion and delivery of a newly outfitted, dedicated air medical Pilatus PC-12NG to Metro Aviation, the largest privately held, traditional air medical operator in the United States. Metro Aviation will operate the aircraft for Children’s Nebraska, the leading pediatric healthcare provider in the state of Nebraska.
Jet Aviation’s brand-new FBO at Miami-Opa Locka Executive Airport is fully operational. The 27-acre facility features a state-of-the-art, 8,500 square-foot terminal, 40,000 square feet of new hangarage, and a wide range of customer amenities.
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