FBOs that shape their internal employee culture based on a customer-centric approach often outperform their competitors in both retention and revenue.
Customer-centricity is both a savvy business strategy and a shift in cultural mindset which puts the customer at the center of operations and service development.
Read MoreIn the FBO environment, there are three key touch points that offer customers the ability to positively interact with your brand. Each of these interactions provides an opportunity for the FBO to meaningfully engage the customer in order to build trust and shape a positive perception.
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Fargo Jet Center today announced the sale of its flight school to Fargo Wings, led by President Jeff Ohman. The transition took effect August 22, 2026.
Naples Airport (KAPF) has adopted a new automated system that broadcasts real-time weather data and airfield information to arriving and departing pilots.
The Fargo Air Museum, located at Hector International Airport in Fargo, N.D. (KFAR), is proud to announce that we have a Soviet Cold War-era airplane going on display, the Yakolev Yak-52w! Built from 1978-1998 in Romania by Aerostar, these planes were used as trainers for the Eastern bloc Airforce's and beyond!
AEG Fuels has announced the addition of DaveAir at Monroe Regional Airport (KMLU) in Monroe, Louisiana, and Major-General Richard Rohmer Meaford International Airport (CYOS) in Owen Sound, Ontario, Canada, to the AEG Connect Network. This strategic expansion strengthens AEG's presence across the Southern United States and Canada, adding two exceptional aviation partners that deliver comprehensive services to business, corporate, and general aviation operators.
National Business Aviation Association (NBAA) President and CEO Ed Bolen marked the passing of former Sen. Nancy Kassebaum (R-KS) by reflecting on her steadfast effort and commitment to revitalizing the nation’s general aviation manufacturing industry, which led to passage of the landmark General Aviation Revitalization Act (GARA) of 1994.
Runners and aviation enthusiasts again will have an opportunity to race the runway at Naples Airport for a one-of-a-kind event that supports scholarships for local runners and future aviators.
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