Every January, FBOs begin to gear up for the annual NBAA Schedulers & Dispatchers (S&D) Conference where they can attract new business to their ramp while cementing trusted relationships with current customers.
At this year’s conference, Feb. 6-9 in Long Beach, Calif., we had a chance to converse with many FBO owners and operators, as well as schedulers and dispatchers, to find out how they view the health of the industry and if there are any real concerns going forward. We believe the following statements reflect the overall opinion on each subject:
FBO Connection blogger and Aviation Business Strategies Group principal John Enticknap presented at the NATA Aviation Business Conference held in Washington, D.C., in early June.
He contributed to the "Industry Consolidation: What's Next?" panel (shown above; John is on the far right). The next day, he led a session called "Separating Your FBO from the Crowd: Maximizing Customer Service." Read more about customer service and FBO industry consolidation.
John Enticknap discusses lease agreements at the 2015 NATA FBO Success Seminar in Las Vegas.Ron Jackson and John Enticknap presented the NATA FBO Success Seminar in Las Vegas on March 9-10.
NATA posted additional photos on its Safety 1st Program blog.
The team at Aviation Business Strategies Group and FBO Connection bloggers, John Enticknap and Ron Jackson, will be attending the 2015 NBAA Schedulers & Dispatchers Conference next week in San Jose, Calif., and would love to touch base.
We’ll be conducting the Preconference Exhibitor Session on Tuesday, Feb. 3, at 5:15 p.m. in the Convention Center Exhibit Hall that will include a brief overview of our Annual FBO Industry Survey for 2015. Many of you have participated in this survey, and we thank you very much. We think you will be a little surprised at the results, so we encourage you to attend.
During the S&D Conference, please visit the AC-U-KWIK booth — 1723, 1725 and 1727 — and take a peek at our new ebook that is coming out: FBO Survival! 10 Tips to Keep Your Operation Lean, Mean and Profitable.
Also, please save the dates of March 9-10 for our acclaimed NATA FBO Success Seminar at the Sands Convention Center in Las Vegas. We hope to see you there as well.
Lastly, we’d like to thank the good folks at Euro Jet for having us as guest speakers at their training event in Prague on January 14 and 15. They are a great group of people, and we enjoyed bringing our Don’t Forget the Cheese! customer service training program to this part of the world.
See you at SDC2015.
John and Ron
About the bloggers:
John Enticknap
John Enticknap has more than 35 years of aviation fueling and FBO services industry experience and has served as president/CEO of Mercury Air Centers, a network of FBOs he grew from four facilities to 21 locations. He has international FBO experience including opening the Royal Aviation Terminal in Kuwait. John has held executive management positions with DynAir Fueling and CSX Becket Aviation and holds a Bachelor of Science in industrial management from Northeastern University. He teaches the acclaimed FBO Success Seminar for the National Aviation Transportation Association (NATA) and is an NATA certified safety auditor. John is the co-author of the forthcoming book FBO Survival! Keeping Your Operation Lean, Mean & Profitable. He also writes an industry blog titled FBO Connection for Penton‘s B&CA Digest. He is an active ATP and CFI rated pilot with more than 8,100 flight hours; certified in both fixed and rotary wing aircraft. jenticknap@bellsouth.net, Ph: 404-867-5518, www.absggroup.com
Ron Jackson
Ron Jackson is co-founder of Aviation Business Strategies Group and president of The Jackson Group, a PR agency specializing in FBO marketing and customer service training. He has held management positions with Cessna Aircraft, Fairchild Aircraft and Bozell Advertising. Ron developed the strategic marketing communication plan and programs for Mercury Air Centers and consults with numerous FBOs in areas of marketing, promotions and customer service training. He is the author of Don’t Forget the Cheese! The Ultimate FBO Customer Service Experience. and co-author of the forthcoming book FBO Survival! Keeping Your Operation Lean, Mean & Profitable. He is a journalist and co-developed NATA’s acclaimed FBO Success Seminar Series. Ron writes an industry blog for Penton’s B&CA Digest titled: The FBO Connection. Ron@thejacksongroup.biz, Ph: 972-979-6566, www.absggroup.com
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