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Monday
Jun102019

Handling of Dangerous Goods: Be Aware

Operating an FBO certainly has its challenges, especially when a customer wants you to handle dangerous, hazardous, irregular or unusual goods. For the most part, we recommend that FBOs have a policy of not handling these types of goods or materials. However, all employees must have awareness training to identify what constitutes dangerous and hazardous goods and what to do if they encounter any.

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Thursday
Apr252019

Speeding on the FBO Ramp Can Be a Costly Proposition

Every year more than 27,000 ramp accidents are reported worldwide. Collectively, they cost an estimated $10 billion. The causes run the gamut from carelessness to not following standard operating procedures (SOPs), such as obeying ramp speed limits.

That is why it is important to follow established FBO industry best practices written in a user-friendly and teachable SOP format. Your SOPs are your standard for excellence and should cover all procedures in detail.

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Thursday
Mar282019

Eight Best Practices to Prevent Hangar Rash or Worse

Hangar rash sounds nasty and is the bane of all FBOs.

We’ve all seen it. A line service technician gets in a hurry repositioning a GIV in a hangar and bangs the tail into another Gulfstream.

Say the estimated cost to repair the damage is $175,000. Assume the FBO’s insurance deductible is $25,000. That $25,000 is a big hit to the bottom line.

How does an FBO reduce the risk of this kind of incident? The answer is having a strong safety culture that invests in proper training of line personnel with a defined set of hangar and ramp movement practices as part of standard operating procedures (SOP).

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Thursday
Feb282019

Six Tips for Hiring and Retaining FBO Technicians

One of the biggest problems facing the owners and operators of FBOs is recruitment and retention of skilled technician personnel, both line service and A&Ps. Try these six tips, including conducting a discovery interview, creating a clear path for advancement, and rethinking reviews and compensation.

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Tuesday
Jan292019

Annual FBO Fuel Sales Survey: 75% of FBOs Report Positive Fuel Sales in 2018

Results of our Annual FBO Fuel Sales Survey are in, and we are happy to report that 75 percent of FBOs responding to the survey experienced positive — increased or the same — fuel sales in 2018 compared to 2017.

This is the third consecutive year we have seen an increase in fuel sales by more than half of FBOs responding.

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