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Wednesday
Oct032018

Replace Wooden Chocks with Rubber Chocks

Invest in rubber chocks. Yes, they cost more, but with so many aircraft movements involving expensive aircraft, an investment in rubber chocks can help you diminish risk, lower your exposure to accidents and possibly reduce insurance premiums.

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Wednesday
Aug292018

Urgent: Isolate DEF Additive from Operations

The FBO industry should be on alert for accidental Jet A fuel contamination from the misuse of diesel exhaust fluid (DEF).

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Wednesday
Aug082018

Best FBO Industry Practices: Don’t Give It Away!

Beginning with this blog post, we are embarking on a new series that will highlight the best practices we have encountered over the past two decades in working with numerous FBO enterprises.

Included in the mix will be our personal file of best practices garnered from operating and managing a 21-base FBO chain, Mercury Air Centers, along with 11 insightful years of conducting the popular NATA FBO Success Seminars and, recently, the NATA Certified Customer Service Representative (CCSR) program.

We will cover almost every area of an FBO operation. We’ll discuss best FBO industry practices for two dozen topics. Read the full list.

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Wednesday
Jun272018

Aviation Leaders Can Learn from the Legacy of John Rahilly

For us in the aviation industry, modeling our leadership style after that of veteran industry executive John Rahilly would be a recipe for success. The carefully measured ingredients would include honesty, frugality, kindness and fairness.

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Thursday
May242018

Strategic Fuel Purchasing: Time Your Fuel Purchase to Maximize Your Margin

Time your fuel purchase to maximize your margin. We teach strategic fuel purchasing at our NATA FBO Success Seminar. The technique is a process of knowing how aviation fuel is priced in your region and when to make the fuel purchase.

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