John L. Enticknap
John Enticknap is the founding Principal of Aviation Business Strategies Group (ABSG) and has more than 35 years of aviation fueling and FBO services industry experience. He has served as president/CEO of Mercury Air Centers, a network of FBOs he grew from four facilities to 21 locations. He has international FBO experience including opening the Royal Aviation Terminal in Kuwait. John has held executive management positions with DynAir Fueling and CSX Becket Aviation and holds a Bachelor of Science in industrial management from Northeastern University. He is an IS-BAH Accredited auditor and is an ATP and CFI rated pilot with more than 8100 flight hours. John is certified in both fixed- and rotary-wing aircraft and is the recipient of the FAA Wright Brothers Master Pilot Award.
Contact John: jenticknap@bellsouth.net. Website www.absggroup.com
Ron Jackson
Ron Jackson is co-founder of Aviation Business Strategies Group and president of The Jackson Group (TJG), a strategic communications agency specializing in helping FBOs acquire and retain customers and develop an exceptional customer experience. He has held management positions with Cessna Aircraft, Fairchild Aircraft and Bozell Advertising. Ron developed the strategic marketing communication plan and programs for Mercury Air Centers and consults with numerous FBOs in areas of marketing, promotions and customer service training as well as IS-BAH registration initiatives. He is an accomplished Toastmaster and is the author of Don’t Forget the Cheese! The Ultimate FBO Customer Service Experience. Ron holds a B.A. Degree and a Certificate in Journalism from the University of Iowa..
Contact Ron: ronjacksongroup@gmail.com, Website www.absggroup.com
Together, John and Ron write an FBO Industry blog for the Aviation Week publication network called FBOconnection.com and developed and facilitated the NATA FBO Success Seminar and the NATA Certified CSR Workshop. They also conduct an Annual FBO Fuel Sales Survey and publish results along with their Annual FBO Industry Outlook.
John and Ron are also the co-authors of the FBO Industry Book, FBO Survival: 10 Tips to Keep Your Operation Lean, Mean & Profitable! which is available on Amazon.com.