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Midwest Corporate Aviation: Red Carpet Service Woven into Fiber of the FBO

Crews stopping at Midwest Corporate Aviation in Wichita, Kan., can expect to find people with passion for aviation and an attitude intent on delivering exceptional customer service.

The FBO at Wichita Col. James Jabara Airport (KAAO) stresses that everyone who works there is involved in customer service. “Not only do we strive to exceed customer expectations, we want our customers to return again and again,” chairman Barbara Autry says.

Although Midwest Corporate Aviation is the sole FBO at its airport, it operates as though a competitor is on the field, Autry says.

To that end, the FBO has refurbished its facility and keeps it clean and up to date with amenities crews and passengers expect. The service department can perform annual inspections, handle squawks and install ADS-B equipment. An inspector recently commended the company’s organization and attention to detail.

The customer service experience at Midwest Corporate Aviation begins with the FBO’s “Red Carpet” service. Passengers step onto a red carpet to board or deplane.

Red Carpet service also means treating all customers the same regardless of the type of engines and cabin capacity of the aircraft, displaying an attitude that values customers, and extending hospitality into a clean, updated FBO around the clock.

Because it is located in Wichita, Midwest Corporate Aviation has been able to recruit from a job market filled with passionate people who have roots in aerospace and aviation.

“Our community of aircraft enthusiasts is savvy and provides an ideal resource for employee recruitment, aircraft manufacturer expertise and advice, same-day parts acquisition, and local specialty services such as landing gear overhauls, for example,” Autry says.

More Information

FBO Services

  • 24/7/365 fuel/line service
  • Aircraft maintenance/avionics/ADS-B installation/interiors
  • FAA certified repair station (CRS #BVYR657C)
  • Two Jet A refuelers
  • One avgas refueler
  • Oxygen/nitrogen service
  • Lavatory service
  • Aircraft interior and exterior cleaning
  • Coffee
  • Ice
  • Newspapers
  • Catering
  • Rental cars
  • Aircraft deicing
  • Courtesy vehicles
  • Vehicle repositioning
  • Aircraft towing to/from T-hangars

FBO Amenities

  • Crew lounge
  • Passenger lounge
  • Conference room
  • Deli
  • Flight planning room
  • Aviator’s Landing aviation retail store
  • Show hangar
  • Training center
  • Executive offices
  • Large aircraft tarmac
  • Vehicle access to tarmac for next-to-aircraft loading and unloading
  • 100,000+ sq. ft. of heated hangar space in nine large hangars (And new 18,000 sq. ft. heated hangar to be constructed in 2018), 54 T-hangars and aircraft tie-down.

Crew Lounge Amenities

  • Updated furniture, including divan, two electronic recliners, four-place table, desk
  • Wi-Fi
  • 16 USB charging ports
  • Panoramic view of tarmac
  • Situational awareness monitoring of four areas in and around the FBO
  • Satellite TV
  • Local/Zulu clocks
  • Refurbished paint and carpet
  • Complimentary coffee and bottled water

Fast Facts

  1. Midwest Corporate Aviation founder Marvin E. Autry, along with Dr. Daniel K. Roberts, started LifeWATCH, the first dedicated fixed-wing air ambulance service in the United States. It was operated by Midwest Corporate Aviation with Wesley Medical Center, Wichita, from 1974 until 2001.
  2. ​Midwest Corporate Aviation is an FAA Certified Repair Station authorized to work on all types of small aircraft with additional ratings for Beechcraft King Air turboprops and Learjet 20 and 30 series jets. It also performs limited maintenance service for other types of jets and is a Textron Authorized Service Facility for single-engine propeller Cessna aircraft.
  3. Jabara Airport is the official reliever airport for the Air Capital of the World, Wichita. Located on the east side of the city, Midwest Corporate Aviation is approximately the same distance to downtown Wichita as Dwight D. Eisenhower National Airport (KICT).

Reader Comments (2)

Great FBO. Excellent service. Friendly people.
I was in town for Flight Safety and had some mixed treatment. CSR's on the day shift seemed on the ball, the night shift not so much. I had to train in my aircraft and had requested a pull the night before and the next morning it wasnt pulled and no record of it. The very next day I had an early morning training session and it was on the books but there was only one line guy working as far as I could tell because he running everywhere and people were piling up at the desk. He came in and asked if we could all wing walk him for our aircraft. Which okay, I'm glad the safety measure was there but it was COLD! We also needed fuel which he told us we would get right away and then he went onto pull and fuel the other airplanes. not sure if he forgot us or what. but it put me and my instructor way behind on training TWO days in a row. The instructor said that sadly this is not unusual for this FBO. Otherwise, people were nice, and nice facilities, but needs some retraining at the front of the house! if it wasnt so close to FSI I would probably go across town in the future.
February 7, 2019 | Unregistered CommenterBill J

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