Poll: How Has Your 2011 Business Compared to Your Expectations Earlier in the Year?
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Chattanooga Metropolitan Airport Subject of Part 16 Complaint
/TAC Air, a division of Truman Arnold Companies, filed a Part 16 Complaint against the Chattanooga Metropolitan Airport Authority (CMAA) with the Office of the Chief Counsel, of the Federal Aviation Administration.
Read MoreTerre Haute Air Center (HUF) On Board as Newest Avfuel-Branded Dealer
/Terre Haute Air Center – a favorite stop for flyers due to the high service standards and friendly staff - has joined the Avfuel network of branded FBOs offering Avfuel Contract Fuel, AVTRIP rewards and more.
Read MoreFlight Department Seeks Out ACSF Registered Operators
/Corporate flight departments are seeking out operators that are listed on the Air Charter Safety Foundation (ACSF) Industry Audit Standard (IAS) Registry.
Read MoreNBAA2011 Opening General Session to Feature Major Leaders in Industry, Government
/An unprecedented lineup of five outstanding leaders from the aviation industry and government will be featured speakers at the Opening General Session for the National Business Aviation Association’s (NBAA’s) 64th Annual Meeting & Convention (NBAA2011) in Las Vegas, Nev.
Read MoreNBAA Welcomes House Language to Preserve the BARR program
/National Business Aviation Association (NBAA) President and CEO Ed Bolen welcomed language included in a congressional appropriations bill to preserve the Block Aircraft Registration Request (BARR) program.
Read MoreNBAA Applauds House Committee for Bill Prohibiting EU-ETS in U.S.
/The National Business Aviation Association (NBAA) applauded the House Transportation & Infrastructure Committee for approving legislation prohibiting U.S. participation in the European effort to limit and tax carbon emissions from civil aircraft.
Read MoreNBAA to Offer New Virtual International Operators Conference
/The National Business Aviation Association (NBAA) announced an online expansion of one of its longest-running seminars, the International Operators Conference (IOC).
Read MoreChino-Based Threshold Technologies, Inc. to Take Part in NASA’S High Ice Water Content Flight Campaign
/Threshold Technologies, Inc. (TTI) recently announced it will provide a Gulfstream II (GII) aircraft to participate in NASA’s High Ice Water Content (HIWC) flight campaign. Threshold and sister company Aviation Maintenance Group (AMG) will also provide maintenance and support for the aircraft throughout the project.
Read MoreDel Monte Aviation (MRY) Becomes Avfuel’s Latest Branded FBO - Bringing 50 Years Expertise To Avfuel Network
/Avfuel Corporation will add fuel products and customer solutions - including the AVTRIP rewards program - to the current array of services offered by Del Monte Aviation.
Read MoreJim Cannon to Receive Winant Award for Long-Standing Service to Industry
/Jim Cannon, an accomplished airman, author and advocate in business aviation, will be honored this year with the National Business Aviation Association's (NBAA's) John H. Winant Award.
Read MoreJet Source to Host the Cruise 4 Kids Luxury Car Event Benefiting the Boys and Girls Club of San Dieguito
/Jet Source is proud to announce it will host the final leg of the Cruise 4 Kids Luxury Car Rally benefitting the Boys & Girls Clubs of San Dieguito on Saturday, September 10.
Read MoreCutter Aviation Phoenix Sky Harbor Earns DASSP Approval as DCA Gateway
/Cutter Aviation at Phoenix Sky Harbor Int’l Airport (PHX) has been granted approval as an FBO gateway for approved general and corporate aviation flights to Ronald Reagan Washington National Airport (DCA) by the Transportation Security Administration (TSA) as part of the DASSP (DCA Access Standard Security Program) initiative to restore General Aviation access to the airport.
Read MoreExecutive Air joins the Paragon Aviation Group
/Paragon Aviation Group announced the addition of Executive Air to the network of elite operators. Located at Austin Straubel International Airport (GRB), this first class operation is the newest FBO member to the group.
Read MoreNBAA, AOPA Formally File Court Brief to Preserve BARR
/The National Business Aviation Association (NBAA) and Aircraft Owners and Pilots Association (AOPA) filed their opening brief in court to challenge the government's decision to severely limit the Block Aircraft Registration Request (BARR) program.
Read MoreAvsurance Marks 20 Years of Effective Aviation Insurance Solutions
/2011 marks the 20th anniversary of Avsurance, a subsidiary of Avfuel Corporation. Focused exclusively on aviation, Avsurance is a leading provider of FBO insurance and commercial aviation insurance and is uniquely capable of procuring the many types of coverage that clients require to reduce exposure, protect assets and save money.
Read MoreAvfuel-Branded Base Ops at Page Field Debuts Brand-New FBO with Design that Pays Homage to Military History
/Pilots and passengers flying into Lee County Port Authority’s Page Field may not recognize the FBO formerly known as The Aviation Center. Renamed Base Ops at Page Field, a new terminal complex has been constructed to reflect Page Field’s rich military history as a World War II training base.
Read MoreUse Good Customer Service Ingredients, and the Proof Is in the Pudding
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A loyal, happy customer remains a customer for a greater length of time. So you should be tracking your customers to make sure they are coming back to your facility every time they travel to your destination. You can use a flight tracking service to monitor incoming flights.
Your line service personnel should become familiar with regular customers’ aircraft registration numbers and be alert when tracking inbound flights to your airport and surrounding airports.
If you haven’t seen a regular customer in a while, pick up the phone and call to learn why. If your line service personnel notices a regular customer going to a competitor, again, pick up the phone and find out what you might have done wrong.
Source: Strativity Group, in partnership with Customer Service Experts.Research shows that most unsatisfied customers won’t tell you there is a problem before they jump ship. They simply change their buying habits. So you need to know why they made a change and why they became unhappy with your service.
Loyal Customers Lead to Financial Rewards
As the chart indicates, a happy customer is a loyal customer and stays with you for a longer period of time. A satisfied customer also tends to spend more and, thus, take on more fuel at your facility.
And oddly enough, a satisfied customer does not need incentives or discounts to continue being loyal. In fact, they do not mind paying a small premium to be treated well.
In the end, the payoff for delivering a truly memorable customer service experience is a contingent of loyal, highly engaged advocates who will recommend you at the drop of a hat.
Jet A and 100LL Fuel Prices Updated 8/24/2011
/Click the map to find low fuel prices at FBOs in your region.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
Joey Crawford Joins Jet Source as new Chief Inspector
/Jet Source announced today that Joey Crawford has joined the company as its new Chief Inspector for the aircraft Maintenance and Avionics Department. As Chief Inspector, Crawford will be responsible for the enforcement of all regulatory and compliance issues with the FAA for the Part 145 Repair Station. He will report directly to Mr. Art Muro, Accountability Maintenance Manager for the repair station.
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