FBO and Business Aviation News From ACUKWIK
President Of FlightSafety To Address Atlanta Aero Club
/NBAA Announces New Digital Edition Of Business Aviation Insider
/NBAA Announces 2013 Flying Safety Awards Call for Applications
/OK3 Air (36U) Celebrates Sundance With Major Avtrip Point Promotion
/Part 2: Making the FBO Customer Your Fan
/By Ron R. Jackson, Co-Founder, Aviation Business Strategies Group
In a previous blog, we talked about making the customer your fan. It’s a reversal of roles … a conscious change in attitude by your customer service staff.
Keep in mind, your customer service staff consists of anyone that comes in contact with the customer. This would include customer service representatives (CSRs), line service technicians, flight instructors, charter pilot and the FBO owner or manager.

