By John L. Enticknap and Ron R. Jackson, Principals ofAviation Business Strategies Group

- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

FBO operators, managers and supervisors often find themselves dealing on a daily basis with situations that need immediate attention. These are the bugs and gnats that creep into our schedule unannounced and take away from quality time needed for planning, preparation and, quite frankly, sharpening the axe.