Air Elite FBO Network Strengthens Commitment to Superior Service
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The Air Elite Network of FBOs announced it has registered with The Ritz-Carlton Leadership Center and ServiceElements™ for specialized customer service training solutions.
Air Elite members will attend The Ritz-Carlton Leadership Center’s training presentation titled The Ritz-Carlton Experience…”It’s Our Pleasure,” which will be held on-site at The Ritz-Carlton Hotel in Dallas, Texas on September 27th. This special, full-day presentation will examine the key processes, core values and philosophy that lead to The Ritz-Carlton’s legendary service and unmatched success in customer satisfaction.
The long-term partnership with ServiceElements™ was established to offer Business and General Aviation specific customer service training. ServiceElements will provide service culture enhancement tools to ensure that a “best-in-class” service delivery will be the standard maintained across the expanding network.
“It’s exciting to watch the Air Elite Network continue to evolve. We are extremely fortunate to have the opportunity to be associated with these industry leading FBOs who are the best of the best when it comes to service and quality. These training solutions will ensure that each member FBO continues to offer their customers a premium experience,” stated Michael Clementi, President of World Fuel Services Aviation Division.
This announcement comes following the addition of Hill Aircraft (Atlanta, GA – FTY) and Jet Aviation (Houston, TX - HOU) to the rapidly growing Air Elite Network. The Network currently is representing 24 of the world’s leading FBOs. The network was established in late 2011 and each FBO must meet a number of airport, facility and service quality standards to qualify for membership.
About ServiceElements™
ServiceElements™, an organizational and behavioral culture enhancement company, awakens the power of excellent service within companies as well as their individual divisions, departments and other organizational groups. Some of the company’s tools for re-focusing service culture and sharpening service delivery skills include, stimulating, highly interactive workshops, seminars and keynote speeches. Clients benefit from ServiceElements’ more than 20 years of experience in business, technical training, service excellence, Six Sigma, ISO 9000, quality management processes, Customer Relationship Management programs and process re-engineering.
About Air Elite
Air Elite is a global network of FBOs that offer premium services and facilities with excellence in safety and training. Serving all sizes of aviation clients, Air Elite FBOs are strategically located around the globe to meet the needs of the business aviation industry.
For more information, call 800-544-3835.