FBO Best Practices Series #6: Make the Customer Your Fan
/By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group - ABSGgroup.com
Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.
Best Practice #6: Make the customer your fan by building a team environment designed to differentiate your service from the competition.
Landmark Aviation Completes New Build at San Diego International Airport
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/Air Elite Network Launches Diamond Dividends Loyalty Program
/Orion Jet Center Chooses World Fuel Services Network
/Significant Upgrades to JetJukebox Announced by Flight Display Systems
/Sheltair And Vail Valley Jet Center Are Attractive FBO Options For International Travelers for the 2014 LABACE
/Air Elite Network Board Elects New Chairman and Vice Chairman
/Gulfstream Launches Preowned Aircraft Sales App
/FBO Aerocardal Limitada Joins the Air Elite Network
/Russia to host its first official FORMULA 1 Grand Prix in Sochi
/Shell Aviation Redesigns Lubricants Packaging to Meet Customer Needs
/Landmark Aviation Completes Acquisition of Ross Aviation
/Signature Flight Support Awards Able Flight with Scholarship
/Fast Five with Dick Koenig, Executive Director, Corporate Angel Network
/A Milwaukee native and graduate of John Carroll University where he was a Small College Football All American, Koenig flew Huey gunships on two tours in Vietnam and one in Korea. Following six years of active duty, he served another 15 with the Air Guard flying both rotary and fixed-wing aircraft. An ATP and CFII, he briefly flew as an airline and corporate pilot before joining Jeppesen as an ad salesman, a career match that proved fortuitous. He joined Flying as a “space” salesman in 1976 and ten years later was promoted to publisher, a role he held until 2013 when he joined CAN. A founding board member of Women in Aviation, Koenig has served in leadership roles in many aviation organizations, including the CAN board. He has logged 7,000 flight hours.

