NBAA Announces New Certified Aviation Managers
/The National Business Aviation Association (NBAA) announced 20 individuals who successfully passed the Certified Aviation Manager (CAM) exam during 2012.
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By Ron R. Jackson, Co-Founder, Aviation Business Strategies Group
In a previous blog, we talked about making the customer your fan. It’s a reversal of roles … a conscious change in attitude by your customer service staff.
Keep in mind, your customer service staff consists of anyone that comes in contact with the customer. This would include customer service representatives (CSRs), line service technicians, flight instructors, charter pilot and the FBO owner or manager.
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