FBO and Business Aviation News From ACUKWIK
How Much Information Must I Enter to Enroll in Acufuel.com?
/Used Aircraft Market off to Good Start in 2011
/ABACE2012 Interest Surpassing Expectations
/NATF Names Scholarship Winners
/Optimizing Your FBO, Part 2: Cross-Train and Outsource
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In Part 1 of Optimizing Your FBO, we talked about analyzing your business and investing in your front line employees. It just makes good business sense, even in tough economic times, to invest your time and resources in your front line employees because they have the first and the most important contact with your customers.
In this post, Part 2 of Optimizing Your FBO, I want to share additional strategies that will help prepare you to weather any kind of economic environment and increase the efficiency of your operation.
Cross-Train
For most FBOs, employees must learn to multitask — a term that management gurus have coined. It’s really a new term for an old axiom. The best employees, who do the best jobs, can do many different tasks. Gee, what a concept!
For FBOs that are consistently successful, employees do many different job functions that result in a more efficient operation and better employee morale. A happy employee, a happy customer. It can be a very contagious working environment that results in better customer service. Cross-training makes all employees more valuable and better motivated.
Let’s look at some ideas:
NATA Announces Launch of RA Check Version 2.0
/ICM ETS Ltd Accredited For Verification of Aircraft Emissions Under EU Emissions Trading Scheme
/Find Jet A and 100LL Fuel Prices Before You Fly
/Find low Jet A and 100LL fuel prices for your region.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
NBAA to Provide Update on Association's Upcoming Events at Asian Aerospace
/Meridian Jet Center/Teterboro Receives Prestigious PAMA “Facility of the Year” Award
/Million Air Hosts Grand Opening Celebration of New FBO
/First VIP EC 145 Delivered with Cabin Management System
/NBAA Opposes New Limitations on Participation in Block Aircraft Registration Request Program
/Pricing Your FBO for Sale
/As we start to see a small ray of sunshine peeking out from behind the lingering recession cloud, we find some encouraging news in the industry. Flight hours are increasing, used aircraft are starting to sell, and we see a resurgence in the continued consolidation of the FBO industry.
In the last couple of months, we have witnessed chain operators sell a couple of locations and sell one location to a competitor. We also saw the sale of a small chain to a larger chain. Therefore, I pose the proverbial question in the manner Harvard Business School types might ask: Is it time to “harvest” your business?
Only you can determine this. But if you’re getting into the sell mode, here are few things to keep in mind as you move forward.
Check Jet A and Avgas Prices Before You Fly
/Find low Jet A and 100LL fuel prices for your region.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.

