FBO Operations Tip of the Week: Cross Train and Involve all Employees in the Customer Experience

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By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group
- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

 

For most FBOs, employees must learn to multitask. In evaluating FBOs that are consistently successful, we find employees do many different job functions that result in not only a more efficient operation but it actually helps employee morale and adds to the customer service experience. As we like to say, a happy employee, a happy customer.

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FBO Operations Tip of the Week: Maximize Your Profit Position

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By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group
- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

 

As FBO operators and managers, one of the most important tasks to keep in mind is maximizing your profit position.

In order to accomplish this, we rely on a standardized fuel pricing method. We think it is fair to say most FBOs use either cost-plus pricing or mark-up pricing. Cost-plus means you want to make a certain “plus” above your cost. For example, your cost today is approximately $2.25 per gallon and you want to make $1.50 per gallon. Therefore, simple math puts the selling price at $3.75 resulting in a profit of 40 percent  on sales. 

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Voyager Jet Center (KAGC), Pittsburgh’s Newest Hangar Available Spring 2015

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Avfuel branded dealer, Voyager Jet Center located at Allegheny County Airport, expects construction of a new 18,000-sq-ft hangar to be completed during spring 2015. Already known as the primary FAA-designated reliever airport for Pittsburgh International Airport, Voyager looks forward to providing world-class hangar space to future tenants, while continuing to support high volumes of corporate traffic. The new eco-friendly hangar will feature skylights for natural lighting, LED lighting, advanced fire suppression and direct access to the FBO. Expect amenities such as passenger waiting areas, private pilot lounge and sleep rooms, ramp-accessible WiFi and ramp-side car service.
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FBO Operations Tip of the Week: With Fuel Prices Falling, Guard Your Optimism

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By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group
- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

 
As the price of auto gas falls almost daily, we wonder how the corresponding drop in Jet A fuel might affect the FBO business.

Just four weeks ago, OPEC indicated they would stabilize a barrel of oil at $60. Currently, a barrel of oil is hovering around $54. Comparatively, at the beginning of 2014, index pricing for Jet A was around $3 per gallon. In December we saw roughly $1.60 per gallon resulting in a $1.40 swing. 

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Air Elite® Network FBOs Visit Dubai for MEBA 2014

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Several Air Elite Network Diamond Service designated FBOs are exhibiting this week in Dubai for the 2014 Middle East Business Aviation exhibition (MEBA 2014) to strengthen their global customer relationships, promote the network and each of their uniquely exceptional locations.
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