FBO Best Practices Series #4: Keep Customers by Empowering Your Employees

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By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group - ABSGgroup.com

Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.

Best Practice #4: Empower your employees at the point of transaction in order to diffuse conflict and build long-term profitable customer relationships.

Factoid: Up to 95 percent of dissatisfied customers will return if you handle disputes in a timely and satisfactory manner.

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Rosen Announces New Sliding Canopy Aircraft Sunvisor

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Rosen Sunvisor Systems (RSS) announces availability of the ARC® Sunvisor Assembly for Van’s RV 6-7-9 sliding canopy aircraft. Based on Rosen’s innovative ARC sunvisor design, the sunvisor system provides Van’s RV 6-7-9 aircraft owners flexible, multi-axis sun attenuation, stowage, glare reduction and pilot comfort during standard cockpit flight operations.
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Phillips 66® Aviation Joins 2014 Citation Special Olympics Airlift as Event’s Official Fuel

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A committed supporter of medical compassion flights, Phillips 66® Aviation is joining Cessna Aircraft Company, part of the Textron Aviation segment of Textron Inc. (NYSE:TXT), to support the 2014 Citation Special Olympics Airlift (CSOA) and the efforts of volunteer pilots to transport Special Olympics athletes to the 2014 USA Games in New Jersey on June 14 and 21.
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BaseOps International Plans Launch of BaseOps Online

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BaseOps International announced today the near future launch of BaseOps Online, its new web-based portal which will offer their customers a user-friendly and convenient way to plan flights and make a variety of trip planning arrangements online. BaseOps Online is slated for launch in early June 2014.
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Johnstone Named Managing Director of EMEA

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BBA Aviation Flight Support announces the appointment of Mark Johnstone as Managing Director EMEA. BBA Aviation Flight Support's EMEA region is comprised of Signature Flight Support with 25 locations supporting business and general aviation and Aircraft Service International Group (ASIG) servicing commercial airlines at 18 airports.
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Multi Service Aero® Cobranded AVCARD Preferred in Europe

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With the backdrop of the 2014 European Business Aviation Conference & Exhibition (EBACE 2014), World Fuel Services announced today that the Multi Service Aero® Card (MS Aero) is now the preferred aviation charge card for cardholders in Europe. The new card combines the benefits of both AVCARD and MS Aero into one card. Cardholders benefit from the airPortfolio on-line account management system, automatic rewards through the FlyBuys Rewards Program and the ease of locating accepting merchants through World Fuel Services’ new FuelFinder app for iPad.
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AvPOS Point of Sale Now Available Internationally

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With the backdrop of the 2014 European Business Aviation Conference & Exhibition (EBACE 2014), World Fuel Services announced today that it will promote AvPOS as a payment software of choice to enhance the products and services offered to the non-U.S. marketplace. AvPOS, the popular web-based point of sale system designed specifically for FBOs and aviation related merchants, is now available to the international business & general aviation market. AvPOS can support the processing of Multi Service Aero® Card, AVCARD® and the U.S. Government AIR Card®.
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Business Spotlight: Surveys Rank Meridian #1 at Teterboro

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Meridian Teterboro / Click Image For More PhotosWhen flying into the New York metropolitan area, Meridian is the perfect choice, welcoming passengers and crew alike--but don’t take our word for it. Check out the recently released results of three major FBO surveys, all of which have given top honors to Meridian Teterboro for its exceptional service and its state-of-the-art facility.

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Universal Aviation Updates Paris Location

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Universal Aviation Paris, located at Le Bourget Airport (LFPB), officially inaugurated its updated FBO on April 30, 2014, at a ribbon-cutting celebration attended by clients, airport officials, and media. Universal Aviation is the ground support division of Universal Weather and Aviation, Inc. Universal Aviation has more than 40 locations in 19 countries, including 11 in Europe.

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Euro Jet to Celebrate Continued Expansion at EBACE

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Euro Jet Intercontinental, the leading provider of ground support services throughout Europe and Asia will celebrate a year filled with expansion and growth at this year’s EBACE in Geneva, Switzerland. Euro Jet will also unveil a brand new exhibition space that includes screens displaying a customized video made exclusively for the show.
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ABS Jets Celebrates 10 Years

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At this year’s EBACE, ABS Jets will celebrate ten years of successfully meeting and exceeding customer expectations in the field of business aviation by publishing an anniversary book and a prize contest.

Ten years ago in 2004, ABS Jets was founded in Prague, Czech Republic as an aircraft charter and management operator. In one decade the company has grown from a "two jet-20 employee operation" to one of the major players in the industry with a fleet of 13 executive jets, a team of two hundred professionals and a complete array of services for business aviation customers.

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FBO Best Practices Series #3: Use a Savvy Fuel Pricing Strategy: Think Win-Win

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By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group - ABSGgroup.com

Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.

Best Practice #3: Although discounts off the posted price have become a standard industry practice, FBOs must use a savvy fuel pricing strategy and think win-win.

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Streamline OPS Offers Flight Arrangements for SPIEF

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The St. Petersburg International Economic Forum (SPIEF) will be held on May 22-24 despite the fact that some US-based companies reported their inability to attend. A good number of incoming flights is expected and the airport authorities have confirmed readiness for the event.

All the traffic is expected to be served at the Pulkovo-1 newly finished terminal, which became fully operational in December of 2013. The total area of the terminal exceeds 110,000 square meters and it has a maximum capacity of 17 million passengers per year. Business aviation passengers will be served by the two business aviation terminals, opened a year ago and now fully operational.

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Touch Trainer Available at Banyan Pilot Shop

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Banyan Pilot Shop now offers the FlyThisSim’s Touch Trainer, an FAA Basic Aviation Training Device (BATD) that accurately simulates performance on Cirrus, Cessna, Beechcraft, and Diamond aircraft. 

This simulator is used by individual pilots and flight schools to keep current on aircraft specific instrument and procedure training. High resolution graphics combined with touch screen technology and switches, buttons and knobs that function like the aircraft, make this simulator an enhanced training experience.  

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Sun Air Jets Renews ACSF Industry Audit Standard Registration

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The Air Charter Safety Foundation (ACSF) is pleased to announce that Sun Air Jets, Camarillo, CA has renewed its status on the ACSF Industry Audit Standard (IAS) Registry.

“This is Sun Air Jets’ third ACSF audit,” said ACSF president Bryan Burns. “They have once again demonstrated their continued commitment to high standards by renewing their status on the IAS Registry.”
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