FBO Survival Series - Survival Tip #6: Take Off the Blinders

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By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group

Welcome to the sixth installment of our continuing AC-U-KWIK FBO Connection Series: FBO Survival. This series focuses on the various strategies and tactics needed to survive the daily rigors of running a successful FBO operation.



“But if you are going to wear blinders then you do not know the world.”
-Miriam Makeba

We’re all guilty of doing it. We get so busy, and maybe a little complacent, and forget to take the blinders off in order to see and experience our FBO from the customer’s perspective.

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ASIG Appointed Passenger Services Handler at London Heathrow’s Terminal 2 Zone A and D for Common Economy Class Check-In by Star Alliance

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ASIG®, a BBA Aviation, plc company and an industry leader in aviation services, announced today that Star Alliance, on behalf of its partner airlines located in Zones A and D at London Heathrow (LHR)’s future Terminal 2, has appointed ASIG as the Passenger Services Handler for the Common Economy Class Check-In.
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Euro Jet Expands VIP Service Into Turkey

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Euro Jet Intercontinental, the leading provider of ground support services in Europe and Asia, has expanded its on-the-ground presence throughout Turkey. The new stations in Turkey continue Euro Jet’s fifth year anniversary celebrations that include expansion into key regions experiencing significant growth in private aviation.
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Swissport Will Run New FBO at Brazil’s Sorocaba Airport

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Global ground-handling group Swissport has been selected to manage an FBO/hangar project currently under construction at Brazil’s Sorocaba Airport. When completed at the end of the year, the new World-Way Aviation facility will cover 150,000 sq ft (14,000 sq m), including a pair of hangars with enough room for large business jets up to the size of an Embraer Lineage 1000 and around 100,000 sq ft (9,000 sq m) of ramp space.
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CAN Benefit at NBAA's 2013 Convention to Feature Music From 'The Fab Four'

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NBAA is pleased to announce that the NBAA/CAN Soiree will feature live music from “The Fab Four,” a highly acclaimed Beatles tribute band. The Soiree, which is held during the Convention each year to raise funds for the Corporate Aviation Network’s life-saving work to deliver cancer patients to treatment centers, will be held Wednesday evening, Oct. 23, at the Wynn Las Vegas resort.
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Odyssey Aviation Supports Ride for Hope for the Eighth Year

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Ride for Hope organizers visited Odyssey Aviation to show their appreciation and thanks for their continued support in the Ride for Hope. This will be the eighth consecutive year that Odyssey Aviation has participated. Odyssey Aviation is one of the founding Corporate Sponsors of the Ride for Hope event.
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MH Aviation Services Partners with BaseOps International

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MH Aviation Services, now a part of World Fuel Services’ family of business aviation products and services, has begun working in concert with BaseOps International to strengthen World Fuel Services’ international trip planning and handling offerings.
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FlyBuys® Rewards Program Continues Steady Membership Growth

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World Fuel Services announced today that membership in the FlyBuys Rewards Program has been growing steadily through the first half of 2013 in spite of the stall in overall industry growth. This successful growth and momentum is being attributed to the program’s recent international expansion, the simplicity of automatic point earnings and the flexibility of rewards redemption.
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At NBAA2013, Build A Plane to Present 'Teachers' Day,' Sponsored by Honeywell Aerospace

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The National Business Aviation Association (NBAA) has announced it will for the first time host a Build A Plane Teachers’ Day, sponsored by Honeywell Aerospace, in conjunction with the annual “Careers in Business Aviation Day,” held each year at NBAA’s Business Aviation Convention & Exhibition (NBAA2013), which takes place this year in Las Vegas, NV.
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Business Spotlight: Pascan Aviation's FBO at CYHU Provides A Smart Alternative to CYUL

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Conveniently located 15 minutes from downtown Montreal, PASCAN’s FBO at the Saint-Hubert Airport (CYHU) is a modern and resourceful facility equipped to service our global clientele. With a customer driven focus, our aviation professionals offer paramount service and client satisfaction.
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Bahamas Chief Pilot and Aviation Specialist Ends Term as IFP Chairman

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Chief Pilot and Aviation Specialist for The Islands Of The Bahamas, Mr. Greg Rolle, on Sunday completed his two year term as the Chairman of the International Federal Partnership at the EAA AirVenture Show, Oshkosh, WI. Dave Tessmer, Lt. Col USAF, Volk Field, takes over as the new IFP chief.
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