Business Aviation Airport and Airport Services Changes for First Half of May 2017

With input from airport managers, FBO managers and contacts at aviation service providers around the world, AC-U-KWIK regularly updates its database and directories. Review some of the important additions and changes to data published on ACUKWIK.com from the first half of May 2017.

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Business Aviation Airport and Airport Services Changes for Week Ending March 30, 2017

With input from airport managers, FBO managers and contacts at aviation service providers around the world, AC-U-KWIK regularly updates its database and directories. Review some of the important additions and changes to data published on ACUKWIK.com from the last seven or so days.

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UNICOM, ARINC or ASRI: What’s the Frequency, AC-U-KWIK?

Question: When using AC-U-KWIK, I often come across different types of frequencies to contact an FBO while inbound to an airport. Of course I am familiar with UNICOM, and I also know that ARINC frequencies are individual frequencies for FBOs. But why do I see ASRI frequencies listed in AC-U-KWIK? Is this a new form of technology or just a name change?

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Super Bowl 50: Find Airports and FBOs

Your FBO can help you make a ramp reservation for Super Bowl 50. Find an FBO using AC-U-KWIK's guide to airports in the vicinity of the game.

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Lider Aviacao Opens FBO in Rio de Janeiro

Lider Aviacao has opened the first FBO at Antonio Carlos Jobim/Galeao/Rio de Janeiro International Airport (SBGL), the major international entry point in Rio, in time for the 2016 Olympic Games.

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Lane Aviation – Not Your Typical FBO

New FBO hires are typically required to take orientation classes that cover topics such as safety, quality control, line operations, etc.  However, history lessons are generally not included on the training roster. Not the case with Lane Aviation, an FBO celebrating its 80th year serving aviation customers at Port Columbus International (CMH).

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Great Customer Service. The Universal Language Spoken Everywhere.

By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group

- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

Recently we were approached by Charlie Bodnar, the CEO of Euro Jet, to see if we might be interested in teaching our Don’t Forget the Cheese!© FBO customer service training program at their Global Network Forum scheduled for January in Prague, Czech Republic. Euro Jet is a leading international provider of both flight and ground support services.

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From the Archive: Flight Schools, Time to Think Outside the Box

Originally Published on Thursday, March 24, 2011.

“He who would learn to fly one day must first learn to stand and walk and run and dance; one cannot fly into flying.” – Friedrich Nietzsche, 1844-1900

Friedrich Nietzsche, a controversial philosopher for his time, made this statement before the Wright Brothers even flew, so we may assume he was not referring to the business of training people to fly. However, this quote has much relevance to our FBO flight training activities today.

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FBO Operations Tip of the Week: Differentiate Your FBO on Customer Service, Not on Price

By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group

- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

Many FBOs have gone out of business by lowering their prices during prolonged periods of time. Yes, FBOs need to be price-competitive, but they must maintain healthy margins and find other ways to compete through differentiation.

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FBO Operations Tip of the Week: Cross Train and Involve all Employees in the Customer Experience

By John L. Enticknap and Ron R. Jackson, Principals of Aviation Business Strategies Group

- Facilitators of NATA’s FBO Success Seminar and Authors of the forthcoming book: FBO Survival: 10 Tips to Keep Your Operations Lean, Mean & Profitable

For most FBOs, employees must learn to multitask. In evaluating FBOs that are consistently successful, we find employees do many different job functions that result in not only a more efficient operation but it actually helps employee morale and adds to the customer service experience. As we like to say, a happy employee, a happy customer.

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