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Thursday
May192011

Aircraft Bluebook's Chris Reynolds Becomes Accredited Member of ASA

Aircraft Bluebook–Price Digest and AC-U-KWIK Aircraft Appraisals analyst and associate editor Chris Reynolds has become an accredited member of the American Society of Appraisers.

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Thursday
May192011

Andrea Bahr Hired as Banyan Air Service Customer Support Manager

Andrea Bahr has joined Banyan Air Service at FXE as customer support manager, a role with responsibilities that include management, training, scheduling and staffing of the customer support team.

Bahr has 10 years of aviation experience and has previously worked at Galaxy Aviation (PBI), Signature Flight Support (MIA), Sheltair and most recently Orion Jet Center (OPF). Bahr has a BSBA in marketing from the University of South Carolina and an MBA from Nova Southeastern University.

“We are delighted to have Andrea join the Banyan team,” Banyan director of FBO services John Mason said. “Her extensive background in customer service will empower us to develop new processes focusing on a high level of customer service.”

Thursday
May192011

NATA Elects Three Directors to Board

The National Air Transportation Association elected three new members to its board of directors at the annual membership meeting on May 4.

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Wednesday
May182011

AAR Aircraft Services–Oklahoma Extends Phillips 66 Aviation Fuel Contract

AAR Aircraft Services–Oklahoma, the sole FBO at Will Rogers World Airport in Oklahoma City (KOKC), has extended its contract as a Phillips 66 Aviation branded dealer for five years.

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Wednesday
May182011

Jamie Rose Named Chief Brand Manager at Business Jet Center

Business Jet Center (BJC) has appointed Jamie Rose to the new position of chief brand manager.

Rose will be responsible for managing the customer service experience as well as brand management, including marketing, advertising and technology integration, for the FBOs at DAL and OAK.

Previously, Rose was executive flight solutions manager for Business Jet Access, a sister company of Business Jet Center, which specializes in aircraft charter, management and maintenance.

“Jamie Rose brings to this new position a fresh approach to delivering an exceptional customer service experience,” Business Jet Center director Bill Moltenbrey said. “Under her leadership, we look forward to increasing the value of our brand and better serving the needs of both our base and transient customers.”

Rose is an FAA Certified Flight Attendant and became an FAA Certified Aircraft Dispatcher after receiving an NBAA Scholarship.

Wednesday
May182011

Jet Source Named Piper Service Center for Southern California

Piper Aircraft Company has named Jet Source in Carlsbad, Calif., the new Piper Service Center for southern California.

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Wednesday
May182011

TAC Air Named Best Large FBO Chain by Professional Pilot Subscribers

Subscribers to Professional Pilot magazine voted TAC Air the No. 1 large FBO chain for 2011.

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Wednesday
May182011

Avfuel Enhances International Offerings for Flight Departments

Avfuel Corp. has announced the latest innovations to its worldwide contract fuel program.

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Thursday
May122011

FBO Marketing, Part 2: Affordable Promotions

As any FBO owner or operator knows, attracting new customers and keeping current customers is the lifeblood of your business.

In previous blog posts, we have discussed the aspects of keeping current customers by providing an exceptional customer service experience: Be the restaurant owner, and don’t forget the cheese!

In this multipart series, we talk about attracting new customers with little or no cost. In Part 1, Low- or No-Cost Promotions, we discussed the basics of promoting your FBO on a limited budget. In this post, we’ll talk about public and media relations as an affordable promotion that will help extend your brand reach even further.

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Thursday
May122011

Banyan Air to Host Garmin Seminar

Banyan Air Service will host a free Garmin seminar on Thursday, May 26, 2011 at 6:30 p.m., for aircraft owners and operators who are interested in Garmin’s latest aviation panel-mount and portable products for aircraft and helicopters.

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