Cutter Aviation at Phoenix Sky Harbor Int’l Airport (PHX) has been granted approval as an FBO gateway for approved general and corporate aviation flights to Ronald Reagan Washington National Airport (DCA) by the Transportation Security Administration (TSA) as part of the DASSP (DCA Access Standard Security Program) initiative to restore General Aviation access to the airport.
Paragon Aviation Group announced the addition of Executive Air to the network of elite operators. Located at Austin Straubel International Airport (GRB), this first class operation is the newest FBO member to the group.
The National Business Aviation Association (NBAA) and Aircraft Owners and Pilots Association (AOPA) filed their opening brief in court to challenge the government's decision to severely limit the Block Aircraft Registration Request (BARR) program.
2011 marks the 20th anniversary of Avsurance, a subsidiary of Avfuel Corporation. Focused exclusively on aviation, Avsurance is a leading provider of FBO insurance and commercial aviation insurance and is uniquely capable of procuring the many types of coverage that clients require to reduce exposure, protect assets and save money.
Avfuel-Branded Base Ops at Page Field Debuts Brand-New FBO with Design that Pays Homage to Military History
Pilots and passengers flying into Lee County Port Authority’s Page Field may not recognize the FBO formerly known as The Aviation Center. Renamed Base Ops at Page Field, a new terminal complex has been constructed to reflect Page Field’s rich military history as a World War II training base.
A loyal, happy customer remains a customer for a greater length of time. So you should be tracking your customers to make sure they are coming back to your facility every time they travel to your destination. You can use a flight tracking service to monitor incoming flights.
Your line service personnel should become familiar with regular customers’ aircraft registration numbers and be alert when tracking inbound flights to your airport and surrounding airports.
If you haven’t seen a regular customer in a while, pick up the phone and call to learn why. If your line service personnel notices a regular customer going to a competitor, again, pick up the phone and find out what you might have done wrong.
Research shows that most unsatisfied customers won’t tell you there is a problem before they jump ship. They simply change their buying habits. So you need to know why they made a change and why they became unhappy with your service.
Loyal Customers Lead to Financial Rewards
As the chart indicates, a happy customer is a loyal customer and stays with you for a longer period of time. A satisfied customer also tends to spend more and, thus, take on more fuel at your facility.
And oddly enough, a satisfied customer does not need incentives or discounts to continue being loyal. In fact, they do not mind paying a small premium to be treated well.
In the end, the payoff for delivering a truly memorable customer service experience is a contingent of loyal, highly engaged advocates who will recommend you at the drop of a hat.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
Jet Source announced today that Joey Crawford has joined the company as its new Chief Inspector for the aircraft Maintenance and Avionics Department. As Chief Inspector, Crawford will be responsible for the enforcement of all regulatory and compliance issues with the FAA for the Part 145 Repair Station. He will report directly to Mr. Art Muro, Accountability Maintenance Manager for the repair station.
Esteemed doctor, pilot and former U.S. Senate Majority Leader Bill Frist has been awarded the National Business Aviation Association’s (NBAA’s) 2011 Al Ueltschi Award for Humanitarian Leadership in recognition of his life-saving efforts worldwide, and the importance of business aviation to those endeavors.
National Business Aviation Association (NBAA) President and CEO Ed Bolen applauded a recent surge of contributions from a host of regional business aviation associations to a legal defense fund established to support a court fight to preserve the Block Aircraft Registration Request (BARR) program.