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Wednesday
May022012

Want to Deliver a Better Customer Service Experience? Start with External Operational Audits

By John L. Enticknap

What does an external audit program have to do with delivering a better customer service experience? Let’s explore the possibilities.

One of the most popular events at the National Air Transportation Association (NATA) FBO Success Seminar, conducted by the Aviation Business Strategies Group, is a discussion on lowering FBO insurance rates through better operations management. This includes training the CSR and executive staff on safety, customer service, technical procedures and practical application of quality aircraft ground handling techniques.

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Monday
Apr302012

NBAA Offers Guide to Independent Contractors

The National Business Aviation Association (NBAA) has published a comprehensive guide aimed at helping flight operators properly classify workers as either employees or independent contractors.

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Monday
Apr302012

Million Air Dallas Receives PRASE as Best FBO

Million Air Dallas was rated recently in the well known Industry Report, ProPilot (Professional Pilot Magazine) in their 39th annual survey, PRASE, as No. 4 in the Top 10 FBO’s in the United States and will be featured in their July 2012 issue.

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Monday
Apr302012

Ocean Sky Gears up for Olympics with Major FBO Redevelopment at London Luton

Ocean Sky is undertaking a multi-million pound transformation of its FBO at London Luton Airport, giving it the ability to handle the anticipated rush of international passengers to London during the Olympics.

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Wednesday
Apr252012

April 25, 2012: Updated Fuel Prices Available Now!

Untitled Document Regional Fuel Prices Western-Pacific Region Fuel Prices Northwest Mountain Region Fuel Prices Southwest Region Fuel Prices Central Region Fuel Prices Great Lakes Region Fuel Prices Southern Region Fuel Prices Eastern Region Fuel Prices New England Region Fuel Prices New England Region Fuel Prices Eastern Region Fuel Prices Alaska/Hawaii Region Fuel Prices Regional Fuel Prices - From Acukwik.com
Friday
Apr202012

Jet Fuel Discounts, Avtrip Rewards at The Kentucky Derby: Aircraft Specialists FBO (JVY) of Indiana Offers Best of the Best to Aviation Operators 

Aircraft Specialists Inc, located only 15 minutes by car from the Churchill Downs, the site of the Kentucky Derby, is offering customers triple AVTRIP points on fuel purchases.

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Friday
Apr202012

Crew Lounge Poll: How do you anticipate the recent Noise Abatement legislation to affect your business?

Thursday
Apr192012

April 19, 2012: Updated Fuel Prices Now Available!

Untitled Document Regional Fuel Prices Western-Pacific Region Fuel Prices Northwest Mountain Region Fuel Prices Southwest Region Fuel Prices Central Region Fuel Prices Great Lakes Region Fuel Prices Southern Region Fuel Prices Eastern Region Fuel Prices New England Region Fuel Prices New England Region Fuel Prices Eastern Region Fuel Prices Alaska/Hawaii Region Fuel Prices Regional Fuel Prices - From Acukwik.com
Thursday
Apr192012

Ask AC-U-KWIK: What other newsletters does AC-U-KWIK offer?

This question is a part of our monthly Acukwik Alert newsletter. Visit our FAQ page to read more.

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Thursday
Apr192012

ACSF Announces New Board Members

The Air Charter Safety Foundation (ACSF) is pleased to announce the selection of Dennis Fox, Senior Vice President, operations of Executive Jet Management (EJM), Skip Moshner, Director, flight operations of Galvin Flying Services, and Joe Salata, Vice President, flight operations of Flight Options to the ACSF Board of Governors.

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