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Thursday
Mar102011

Optimizing Your FBO, Part 2: Cross-Train and Outsource

In Part 1 of Optimizing Your FBO, we talked about analyzing your business and investing in your front line employees. It just makes good business sense, even in tough economic times, to invest your time and resources in your front line employees because they have the first and the most important contact with your customers.

In this post, Part 2 of Optimizing Your FBO, I want to share additional strategies that will help prepare you to weather any kind of economic environment and increase the efficiency of your operation.

Cross-Train

For most FBOs, employees must learn to multitask — a term that management gurus have coined. It’s really a new term for an old axiom. The best employees, who do the best jobs, can do many different tasks. Gee, what a concept!

For FBOs that are consistently successful, employees do many different job functions that result in a more efficient operation and better employee morale. A happy employee, a happy customer. It can be a very contagious working environment that results in better customer service. Cross-training makes all employees more valuable and better motivated.

Let’s look at some ideas:

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Wednesday
Mar092011

NATA Announces Launch of RA Check Version 2.0

The National Air Transportation Association (NATA) announced the launch of the new and improved RA Check version 2.0.

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Wednesday
Mar092011

ICM ETS Ltd Accredited For Verification of Aircraft Emissions Under EU Emissions Trading Scheme  

ICM ETS Ltd, part of the ICM Group based in the Isle of Man, has been Accredited for the verification of aircraft emissions and tonne-km data under the EU Emissions Trading Scheme.

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Wednesday
Mar092011

Find Jet A and 100LL Fuel Prices Before You Fly

Find low Jet A and 100LL fuel prices for your region.

FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.

Jet A and 100LL fuel prices Jet A and 100LL fuel prices at Northwest Mountain FBOs Jet A and 100LL fuel prices at Western-Pacific FBOs Jet A and 100LL fuel prices at Southwest FBOs Jet A and 100LL fuel prices at Great Lakes FBOs Jet A and 100LL fuel prices at Central FBOs Jet A and 100LL fuel prices at Southern FBOs Jet A and 100LL fuel prices at Eastern FBOs Jet A and 100LL fuel prices at New England FBOs Jet A and 100LL fuel prices at New England FBOs Jet A and 100LL fuel prices at Eastern FBOs Jet A and 100LL fuel prices at Alaska and Hawaii FBOs

Tuesday
Mar082011

NBAA to Provide Update on Association's Upcoming Events at Asian Aerospace

The National Business Aviation Association (NBAA) will convene a news conference to provide an update on the preparations underway for the 11th Annual European Business Aviation Convention & Exhibition (EBACE2011), NBAA's 64th Annual Meeting & Convention (NBAA2011) and the 2012 edition of the Asian Business Aviation Conference & Exhibition (ABACE).

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Tuesday
Mar082011

Meridian Jet Center/Teterboro Receives Prestigious PAMA “Facility of the Year” Award 

Meridian Jet Center, at Teterboro Airport, was recently awarded “Facility of the Year” by the Professional Aviation Maintenance Association (PAMA), Teterboro Chapter.

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Monday
Mar072011

Million Air Hosts Grand Opening Celebration of New FBO

Million Air celebrated the grand opening of its newest fixed-based operator (FBO) facility at the Yuma International Airport on Friday, February 19.

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Monday
Mar072011

First VIP EC 145 Delivered with Cabin Management System

Flight Display Systems (booth #3723) announced at HELI-EXPO that American Eurocopter has successfully installed and delivered the first Eurocopter EC 145 with a Select Cabin Management System (Select CMS).

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Friday
Mar042011

NBAA Opposes New Limitations on Participation in Block Aircraft Registration Request Program

National Business Aviation Association (NBAA) President and CEO Ed Bolen issued the following statement regarding the Federal Aviation Administration's (FAA's) publication in the Federal Register of a call for comment in response to the Agency's plan to severely limit participation in the Block Aircraft Registration Request (BARR) program.

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Thursday
Mar032011

Pricing Your FBO for Sale

As we start to see a small ray of sunshine peeking out from behind the lingering recession cloud, we find some encouraging news in the industry. Flight hours are increasing, used aircraft are starting to sell, and we see a resurgence in the continued consolidation of the FBO industry.

In the last couple of months, we have witnessed chain operators sell a couple of locations and sell one location to a competitor. We also saw the sale of a small chain to a larger chain. Therefore, I pose the proverbial question in the manner Harvard Business School types might ask: Is it time to “harvest” your business?

Only you can determine this. But if you’re getting into the sell mode, here are few things to keep in mind as you move forward.

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