American Aero FTW Names New General Manager
Wednesday, February 27, 2019 at 9:16AM
AC-U-KWIK in American Aero FTW, Angela Thurmond, KFTW, News

Angela Thurmond, listed among the top 20 customer service representatives (CSR) in the world in 2018, has been named general manager of American Aero FTW. Thurmond had been serving as assistant general manager since early 2018.

Thurmond played an integral role in two significant achievements: In 2018, American Aero was ranked the #1 FBO in Dallas Fort-Worth and among the top 5 percent of FBOs in the world in the annual Aviation International News (AIN) reader survey. Later that year, American Aero became the first FBO in world to earn International Standard for Business Aircraft Handling (IS-BAH) Stage 3 safety and ground handling certification from the International Business Aviation Council (IBAC).

In her new post, Thurmond will lead a team of 26 employees. She holds a bachelor’s degree in business administration and management and joined American Aero in June 2017. Since then, she has led American Aero’s customer service team and was named a top CSR in the 2018 AIN FBO survey, before being named assistant general manager last year.

Thurmond said her focus will be on maintaining a culture of safety, delivering unapparelled service and creating an exceptional experience for customers at every touchpoint.

Article originally appeared on Flight Planning, Airport Information, General Aviation (http://www.acukwikalert.com/).
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