<?xml version="1.0" encoding="UTF-8"?>
<!--Generated by Squarespace Site Server v5.11.81 (http://www.squarespace.com/) on Fri, 18 May 2012 10:49:40 GMT--><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><title>AC-U-KWIK FBO Connection</title><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/</link><description></description><lastBuildDate>Wed, 02 May 2012 23:45:01 +0000</lastBuildDate><copyright></copyright><language>en-US</language><generator>Squarespace Site Server v5.11.81 (http://www.squarespace.com/)</generator><item><title>Want to Deliver a Better Customer Service Experience? Start with External Operational Audits</title><category>FBO</category><category>FBO management</category><category>coaching</category><category>customer relationship</category><category>customer relationship management</category><category>customer service</category><category>insurance</category><category>self-audits</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Wed, 02 May 2012 16:13:59 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2012/5/2/want-to-deliver-a-better-customer-service-experience-start-w.html</link><guid isPermaLink="false">312873:9121903:16095359</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-16095359.xml</wfw:commentRss></item><item><title>NATA’s FBO Leadership Conference: A Gathering Worth Attending!</title><category>Day on the hill</category><category>Disney Institute</category><category>FBO</category><category>FBO management</category><category>NATA</category><category>coaching</category><category>customer relationship</category><category>customer relationship management</category><category>customer service</category><category>customer service</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Tue, 03 Apr 2012 19:18:17 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2012/4/3/natas-fbo-leadership-conference-a-gathering-worth-attending.html</link><guid isPermaLink="false">312873:9121903:15708588</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-15708588.xml</wfw:commentRss></item><item><title>Improving FBO Productivity in 2012: Business Strategies for Better Success</title><category>aAviation Business Strategies Group</category><category>coaching</category><category>coaching</category><category>cust relatnship</category><category>customer relationship management</category><category>customer service</category><category>customer value proposition</category><category>financials</category><category>line service productivity</category><category>p.j. meyer</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Mon, 05 Mar 2012 21:48:08 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2012/3/5/improving-fbo-productivity-in-2012-business-strategies-for-b.html</link><guid isPermaLink="false">312873:9121903:15310505</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-15310505.xml</wfw:commentRss></item><item><title>Decreasing FBO Costs in 2012</title><category>FBO</category><category>FBO management</category><category>cash flow</category><category>coaching</category><category>custom service</category><category>customer relationship</category><category>customer relationship management</category><category>customer service</category><category>expense management</category><category>expenses</category><category>fbo costs</category><category>management flash reports</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Fri, 03 Feb 2012 17:48:55 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2012/2/3/decreasing-fbo-costs-in-2012.html</link><guid isPermaLink="false">312873:9121903:14859641</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-14859641.xml</wfw:commentRss></item><item><title>Planning a Successful 2012 FBO Business Strategy: A Three Part Series</title><category>2012</category><category>2012 outlook</category><category>FBO</category><category>FBO management</category><category>coaching</category><category>custom service</category><category>customer relationship</category><category>customer relationship management</category><category>customer service</category><category>fuel prices</category><category>success seminar</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Mon, 09 Jan 2012 18:47:56 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2012/1/9/planning-a-successful-2012-fbo-business-strategy-a-three-par.html</link><guid isPermaLink="false">312873:9121903:14506724</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-14506724.xml</wfw:commentRss></item><item><title>Not All Customers are Created Equal</title><category>FBO</category><category>FBO management</category><category>coaching</category><category>custom service</category><category>customer relationship</category><category>customer service</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Wed, 07 Dec 2011 18:56:08 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2011/12/7/not-all-customers-are-created-equal.html</link><guid isPermaLink="false">312873:9121903:14016586</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-14016586.xml</wfw:commentRss></item><item><title>Your Airport Lease: The Lifeblood of Your FBO</title><category>FBO</category><category>FBO management</category><category>coaching</category><category>cust relationship</category><category>custom serv</category><category>customer relationship management</category><category>customer service</category><category>marketing</category><category>optimizing your FBO</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Wed, 09 Nov 2011 17:12:55 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2011/11/9/your-airport-lease-the-lifeblood-of-your-fbo.html</link><guid isPermaLink="false">312873:9121903:13656222</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-13656222.xml</wfw:commentRss></item><item><title>What’s Your FBO Insurance Story?</title><category>FBO</category><category>FBO Insurance</category><category>FBO management</category><category>NATA</category><category>Standard Operating Procedures guide</category><category>customer relationship management</category><category>customer service</category><category>external audits</category><category>insurance</category><category>insurance broker</category><category>internal audit</category><category>training program</category><dc:creator>AC-U-KWIK</dc:creator><pubDate>Thu, 22 Sep 2011 16:17:50 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2011/9/22/whats-your-fbo-insurance-story.html</link><guid isPermaLink="false">312873:9121903:12948467</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-12948467.xml</wfw:commentRss></item><item><title>Use Good Customer Service Ingredients, and the Proof Is in the Pudding</title><category>FBO</category><category>FBO management</category><category>customer experience</category><category>customer loyalty</category><category>customer relationship management</category><category>customer service</category><category>customer service training</category><category>long-term profitable customer relationships</category><dc:creator>Ron Jackson</dc:creator><pubDate>Wed, 31 Aug 2011 18:26:37 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2011/8/31/use-good-customer-service-ingredients-and-the-proof-is-in-th.html</link><guid isPermaLink="false">312873:9121903:12689435</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-12689435.xml</wfw:commentRss></item><item><title>When Negotiating the Best Fuel Supply Agreement, Preparation Is as Important as Price</title><category>FBO</category><category>FBO Success Seminar Series</category><category>FBO management</category><category>Fuel</category><category>Jet A</category><category>Platts</category><category>cash flow</category><category>credit</category><category>credit cards</category><category>fuel prices</category><category>fuel supply agreement</category><category>oil prices</category><category>profitability</category><dc:creator>John Enticknap</dc:creator><pubDate>Fri, 12 Aug 2011 15:12:20 +0000</pubDate><link>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/2011/8/12/when-negotiating-the-best-fuel-supply-agreement-preparation.html</link><guid isPermaLink="false">312873:9121903:12495916</guid><wfw:commentRss>http://www.acukwikalert.com/ac-u-kwik-fbo-connection/rss-comments-entry-12495916.xml</wfw:commentRss></item></channel></rss>
